Cultivating Trust with Our Quarterly Transparency Reports

Here at ArvanCloud, we believe in the importance of transparency and promoting the culture. For this purpose, we present transparency reports to disclose the requests, orders, and complaints received from governmental and law enforcement entities and influential Internet organizations.

It is ArvanCloud’s privacy policy to protect customers’ private data. This information is never sold or given away. ArvanCloud analyzes all received requests and rejects any that prove illegitimate or lack legal basis. In case of a subpoena or other legal processes, we make sure to inform our customers of the legal request to stop their service, suspend their account or disclose their information before the disclosure unless the judicial decision states confidentiality. (This has never been common for these legal processes) No law enforcement software or any kind of spyware is installed on the ArvanCloud network to store our customers’ data. We never disclose encryption and authentication keys to anyone or any organization. We encourage customers to encrypt their data and use encrypted communication.

Definitions

Abuse: Requests made by governmental entities, security agencies, regulators, or individual reports (natural or legal entities) because of a user’s abuse of the service (DDoS attacks, phishing, spamming, child pornography, etc.)
Ownership Rights: Requests made by natural or legal entities and official authorities based on the user’s violation of intellectual and business property ownership or copyrights (publishing a movie or software without a license)
Judicial Oversight: Judicial statements or decisions from law enforcement for legal inquisition purposes in case of a criminal act ( phishing, scams, etc.)
Request Rejection: Illegal and illegitimate requests and cases rejected by ArvanCloud

The Quarterly Table of Received Requests

	Abuse	Ownership Rights	Judicial Oversight	Request Rejection
Summer of 2023	976	93	101	13
Spring of 2023	1089	76	91	13
Winter of 2023	1448	50	55	20
Summer of 2022	1383	86	44	25
Spring of 2022	1229	78	52	47
Winter of 2022	1697	45	62	125
Fall of 2021	1424	38	102	180
Summer of 2021	495	81	11	171
Spring of 2021	368	88	18	330
Winter of 2021	269	14	15	209

The Ratio of Request Types

The received requests are classified into three types some of which are rejected for illegitimacy or illegal nature. The pie chart shows the ratio of the request types.

Requests in Every Quarter

The bar chart shows the trend of all quarterly requests from different entities.